Contact Us
Get in Touch with Brewvex
We're here to help! Whether you have a question about our products, need assistance with an order, or just want to share your feedback, the Brewvex team is ready to assist you. We're passionate about what we do and committed to providing you with excellent customer service.
Reach out to us using any of the contact methods below, and we'll get back to you as quickly as possible.
Contact Information
content@brewvex.shop
Email is often the fastest way to reach us. We typically respond to all inquiries within one business day during our regular business hours.
Phone
(262) 467-8389
Prefer to speak with someone directly? Give us a call during our business hours and one of our team members will be happy to assist you.
Mailing Address
Brewvex
818 E 95th St
Cleveland, OH 44108
United States
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday through Friday: 9:00 AM – 5:00 PM EST
- Saturday and Sunday: Closed
If you contact us outside of these hours, we'll respond to your inquiry on the next business day.
Response Time
We strive to respond to all customer inquiries promptly. You can typically expect:
- Email inquiries: Response within one business day
- Phone calls: Immediate assistance during business hours
During peak periods or holidays, response times may be slightly longer, but we'll always do our best to get back to you as quickly as possible.
Order, Shipping & Returns Inquiries
Order Status
If you have questions about an existing order, please have your order number ready when you contact us. This helps us locate your information quickly and provide you with accurate updates. You can find your order number in the confirmation email we sent when you placed your order.
Shipping Questions
We offer free shipping on all orders within the United States. Orders are typically delivered within 3–5 business days after your order has been processed and shipped. If you have questions about your shipment, tracking information, or delivery status, please contact us with your order number and we'll be happy to assist.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we offer a 30-day return window from the date of delivery. For detailed information about our return process, eligibility, and conditions, please visit our Returns & Refunds page or contact us directly.
When reaching out about a return or exchange, please include your order number and a brief description of the issue or the reason for your return. Our team will guide you through the process and provide you with all the necessary instructions.
Other Inquiries
Have a question that doesn't fit the categories above? We're still here to help! Whether you're looking for product recommendations, have feedback about your experience, or need assistance with something else entirely, don't hesitate to reach out using any of our contact methods.
We value every customer and look forward to hearing from you!