Privacy policy

Information We Collect

Brewvex collects several categories of personal information to provide you with a seamless shopping experience, process your orders, improve our services, and comply with legal obligations. The types of information we collect include:

Information You Provide Directly

When you place an order, create an account, contact customer support, or subscribe to updates, you may provide:

  • Contact Information: Name, email address (content@brewvex.shop for support), phone number (262-467-8389), billing address, and shipping address
  • Order Information: Purchase history, product preferences, order details, and transaction records
  • Account Information: Username, password (stored securely), and account preferences
  • Communications: Messages you send to us, reviews, feedback, and customer service correspondence

Payment Information

When you make a purchase, payment card details and billing information are collected and processed securely by our third-party payment processors. Brewvex does not store complete payment card numbers on our own servers. Payment processing is handled through industry-standard encrypted channels that comply with Payment Card Industry Data Security Standards (PCI DSS).

Information Collected Automatically

When you visit our website at brewvex.myshopify.com, we automatically collect certain technical and usage information through cookies, log files, and similar technologies:

  • Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and device settings
  • Usage Data: Pages visited, time spent on pages, links clicked, search queries, referral sources, date and time stamps, and browsing patterns
  • Location Data: General geographic location derived from your IP address (not precise GPS location)
  • Cookies and Similar Technologies: Data collected through cookies, web beacons, pixel tags, and other tracking technologies (detailed further below)

How We Use Your Information

Brewvex uses the information we collect for the following business and commercial purposes:

Order Processing and Fulfillment

  • Processing and completing your transactions
  • Confirming orders and sending order confirmations to your email
  • Preparing products for shipment (standard delivery is 3-5 working days; shipping within the United States is FREE)
  • Providing shipping updates and delivery notifications
  • Managing returns, exchanges, and refunds under our 30-day return policy
  • Calculating and collecting applicable sales tax based on your shipping destination

Customer Service and Support

  • Responding to your inquiries, questions, and customer service requests sent to content@brewvex.shop or 262-467-8389
  • Resolving disputes, troubleshooting problems, and addressing complaints
  • Providing technical support and account assistance

Website Improvement and Personalization

  • Analyzing website usage and customer behavior to improve site functionality and user experience
  • Personalizing your shopping experience with product recommendations
  • Testing new features, conducting research, and performing analytics
  • Optimizing site performance, loading times, and navigation

Marketing and Communications

  • Sending transactional emails regarding your orders, account, and service updates
  • Sending promotional emails, newsletters, and special offers (you may unsubscribe at any time using the link in each email)
  • Conducting surveys and requesting feedback
  • Displaying relevant advertisements on our website and third-party platforms

Security and Fraud Prevention

  • Detecting, preventing, and investigating fraudulent transactions and unauthorized access
  • Protecting against security threats, abuse, and illegal activity
  • Verifying identity and maintaining account security
  • Enforcing our Terms of Service and other policies

Legal Compliance

  • Complying with applicable federal, state, and local laws and regulations
  • Responding to legal process, law enforcement requests, and government inquiries
  • Maintaining records required by tax and accounting regulations
  • Protecting our legal rights and defending against claims

How We Share Your Information

Brewvex does not sell your personal information to third parties for their own marketing purposes. We share your information only in the limited circumstances described below:

Service Providers and Business Partners

We share information with trusted third-party service providers who perform business functions on our behalf. These providers are contractually obligated to use your information only as necessary to provide their services to us and to protect your information appropriately. Categories of service providers include:

  • E-Commerce Platform: Shopify, which hosts our online store at brewvex.myshopify.com and provides order management, checkout, and related infrastructure services
  • Payment Processors: Secure third-party payment gateways that process credit card and other payment transactions
  • Shipping and Fulfillment: Carriers and logistics providers who deliver your orders to your shipping address (all shipments within the United States include FREE shipping with 3-5 working day delivery)
  • Analytics Providers: Services that help us understand website traffic, user behavior, and performance metrics (such as Google Analytics)
  • Marketing and Advertising Platforms: Email service providers, advertising networks, and social media platforms that help us communicate with customers and display relevant ads
  • Customer Support Tools: Platforms that enable us to manage customer inquiries and provide support through content@brewvex.shop and 262-467-8389
  • Security and Fraud Prevention: Services that help detect and prevent fraudulent activity

Legal Obligations and Rights Protection

We may disclose your information when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
  • Enforce our Terms of Service, policies, or other agreements
  • Detect, prevent, or address fraud, security issues, or technical problems
  • Protect against harm to the rights, property, or safety of Brewvex, our customers, or the public as required or permitted by law

Business Transfers

If Brewvex is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

Cookies and Tracking Technologies

Brewvex and our third-party partners use cookies, web beacons, pixels, tags, scripts, and similar tracking technologies to collect and store information about your interactions with our website.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, remember your preferences, and provide information to website owners about user behavior.

Types of Cookies We Use

  • Strictly Necessary Cookies: Essential for the website to function properly. These enable core functionality such as security, network management, shopping cart operation, and checkout processes. The website cannot function properly without these cookies.
  • Performance and Analytics Cookies: Collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. This data helps us improve website performance and user experience. These cookies may be set by us or by third-party analytics providers such as Google Analytics.
  • Functionality Cookies: Remember your preferences and choices (such as language, region, or login details) to provide enhanced, personalized features.
  • Advertising and Marketing Cookies: Track your browsing activity across websites to deliver relevant advertisements and measure campaign effectiveness. These cookies may be set by us or by third-party advertising networks.

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been set. Browser help functions typically explain how to manage cookies. Please note that disabling or blocking certain cookies may affect website functionality and prevent you from using some features, including checkout and account access.

To opt out of interest-based advertising, you may visit:

  • Digital Advertising Alliance (DAA): www.aboutads.info/choices
  • Network Advertising Initiative (NAI): www.networkadvertising.org/choices

Do Not Track Signals

Some browsers support a "Do Not Track" (DNT) signal. Currently, there is no industry standard for responding to DNT signals, and our website does not currently respond to DNT browser settings or signals. We will continue to monitor developments in this area.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Categories of Personal Information We Collect

Over the past 12 months, Brewvex has collected the following categories of personal information from California consumers:

  • Identifiers: Name, email address, phone number, mailing address, IP address, device identifiers, account username
  • Commercial Information: Purchase history, order details, product preferences, shopping behavior
  • Financial Information: Payment card information (processed by third-party processors), billing address
  • Internet or Network Activity: Browsing history, search history, interaction with our website and advertisements
  • Geolocation Data: General geographic location derived from IP address
  • Inferences: Preferences, characteristics, and behavior derived from your activity

California Consumer Rights

California residents have the following rights under the CCPA/CPRA:

Right to Know: You have the right to request that we disclose:

  • The categories of personal information we have collected about you
  • The categories of sources from which we collected your personal information
  • The business or commercial purpose for collecting, selling, or sharing your personal information
  • The categories of third parties with whom we share your personal information
  • The specific pieces of personal information we have collected about you

Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions under law (such as information needed to complete transactions, comply with legal obligations, detect security incidents, or exercise free speech rights).

Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information. See the "Do Not Sell or Share My Personal Information" section below for details.

Right to Limit Use of Sensitive Personal Information: While we do not typically collect or use sensitive personal information for purposes beyond those permitted by law, you have the right to limit the use and disclosure of sensitive personal information where applicable.

Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices or rates, provide a different level of quality, or suggest you will receive a different price or level of quality for exercising your privacy rights.

Do Not Sell or Share My Personal Information

Under California law, "sale" and "sharing" have specific definitions that may include certain data practices such as allowing third-party advertising cookies to collect information about your browsing activity for targeted advertising purposes.

While we do not sell your personal information in the traditional sense of exchanging it for money, our use of certain analytics and advertising technologies may be considered a "sale" or "sharing" under California law. Specifically, we may share identifiers, browsing behavior, and device information with advertising and analytics partners.

To opt out of the sale or sharing of your personal information:

  • Email us at content@brewvex.shop with the subject line "Do Not Sell or Share My Personal Information" and include your name and email address
  • Call us at 262-467-8389 and request to opt out
  • Adjust your cookie preferences or browser settings to block third-party advertising cookies

Please note that opting out of cookies may affect certain website functionality and your ability to receive personalized content and offers.

How to Exercise Your Privacy Rights

California residents (and, where applicable, residents of other states with similar privacy laws) may exercise the rights described above by submitting a verifiable consumer request to us using one of the following methods:

  • Email: content@brewvex.shop (include "Privacy Rights Request" in the subject line)
  • Phone: 262-467-8389
  • Mail: Brewvex, 818 E 95th St, Cleveland, OH 44108, United States

Verifiable Consumer Requests

To protect your privacy and security, we must verify your identity before fulfilling your request. When you submit a request, we may ask you to provide:

  • Your full name, email address, phone number, and mailing address
  • Details about recent transactions or account activity to confirm your identity
  • Additional verification information if necessary for security purposes

We will respond to verified requests within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will cover the 12-month period preceding our receipt of your request.

Authorized Agents

You may designate an authorized agent to submit requests on your behalf. To do so, you must provide the authorized agent with written permission, and we may require you to verify your own identity directly with us and confirm that you provided the agent permission to submit the request.

Data Retention

Brewvex retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the type of information and the purposes for which it is used:

  • Order and Transaction Data: Retained for as long as necessary to complete transactions, provide