Refund policy
Return Window
At Brewvex, we want you to be completely satisfied with your purchase. If for any reason you are not happy with an item, you may return it within 30 days of the date you receive your order. This return window is our store's own policy; please note that there is no statutory cooling-off period for online sales under US federal law. We encourage you to inspect your order promptly upon delivery and contact us as soon as possible if you wish to initiate a return.
Item Condition Requirements
To be eligible for a return and refund, items must be returned in their original, unused condition with all original packaging, tags, labels and any included accessories or documentation. Products that show signs of use, damage caused by misuse, improper handling, unauthorized modification or alteration will not qualify for a refund. We reserve the right to inspect all returned merchandise and may deny a refund if the item does not meet these condition requirements. Returns that do not comply with these standards may be sent back to the customer at the customer's expense.
Non-Returnable Items
Certain items are not eligible for return due to hygiene, safety or other practical considerations. Non-returnable items include, but are not limited to:
- Products that have been used, washed or damaged by the customer
- Items returned without original packaging or missing components
- Products marked as final sale, clearance or non-returnable at the time of purchase
- Gift cards and downloadable digital products
If you are unsure whether a specific product qualifies for return, please contact us before initiating the return process.
How to Start a Return
Before sending any item back, you must contact our support team to receive a return authorization and detailed return instructions. Unauthorized returns or packages sent without prior approval may experience significant delays in processing or may not qualify for a refund.
To initiate a return, please contact us using any of the following methods:
- Email: content@brewvex.shop
- Phone: 2624678389
Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and, if approved, will provide you with a return authorization and specific instructions on how and where to send the item.
Return Address
Once your return has been authorized, please ship the item to the following address:
Brewvex
818 E 95th St
Cleveland, OH 44108
United States
Please ensure that returned items are packaged securely to prevent damage during transit. We recommend using a trackable shipping service and retaining proof of shipment. Brewvex is not responsible for items lost or damaged in return transit if the customer fails to package the product securely or use adequate shipping protection.
Return Shipping Costs
Brewvex offers free return shipping for eligible returns within the United States. Customers who receive return authorization will be provided with detailed instructions, including a prepaid return label or reimbursement arrangement, depending on the circumstances of the return. Free return shipping applies only to approved returns that comply with this policy. Returns sent without prior authorization, sent to an incorrect address, or that do not meet our eligibility requirements may not qualify for free return shipping, and the customer may be responsible for those costs.
Refund Method and Timing
Once we receive your returned item, our team will inspect it to verify that it meets the condition requirements outlined in this policy. Refund approval typically takes several business days, depending on the condition of the product and the volume of returns being processed at the time. You will receive an email notification once the inspection is complete and your return has been approved or denied.
If your return is approved, your refund will be issued to the original payment method used at the time of purchase. The refund amount will include the purchase price of the returned item(s). Please note that original shipping charges, if any were applied, are generally not refundable unless the return is due to our error or a defective product.
Processing Time
Approved refunds are typically processed within a reasonable period after the returned item has been received and inspected by our returns department. While Brewvex processes refunds promptly, the exact time it takes for the refund to appear in your account depends on your payment provider and financial institution. Most banks and credit card companies take an additional 5–10 business days to post refunds to customer accounts. If you have not received your refund after sufficient time has passed following our confirmation email, please check with your bank or payment provider first. If you still require assistance, contact our support team at content@brewvex.shop or 2624678389.
Exchanges
At this time, Brewvex does not offer direct product exchanges. If you wish to exchange an item for a different size, color or product, you must return the original item for a refund (following the process outlined above) and place a new order for the desired item. This ensures that you receive the correct product as quickly as possible and allows you to take advantage of any current promotions or pricing. If you have questions about exchanging a product, please contact our support team for guidance.
Damaged, Defective or Wrong Items
If you receive an item that is damaged, defective or incorrect (wrong product, size or color), please contact us immediately. Brewvex takes full responsibility for shipping errors and product defects, and we will resolve these issues at no cost to you.
To report a damaged, defective or incorrect item, please contact us within 7 days of receiving your order at:
- Email: content@brewvex.shop
- Phone: 2624678389
Please include your order number, a description of the issue, and photographs of the damaged or incorrect item and its packaging if possible. This helps us quickly verify the problem and arrange a solution. We will provide you with a prepaid return label and, once we receive the item, will send a replacement or issue a full refund, including any original shipping charges, at your preference. You will not be responsible for any return shipping costs for damaged, defective or incorrectly shipped items.
Order Cancellation
We understand that circumstances change, and you may need to cancel an order. Because Brewvex processes and ships orders quickly to ensure fast delivery (typically within 3–5 working days), cancellation requests cannot be guaranteed once the order has entered the fulfillment or shipping process.
If you wish to cancel your order, please contact us immediately at content@brewvex.shop or 2624678389 with your order number. If your order has not yet been shipped, we will do our best to cancel it and issue a full refund. If the order has already shipped, you will need to wait until it is delivered and then follow the standard return process outlined above. We encourage all customers to carefully review their order details, including product selection, size, color and shipping address, before completing checkout to avoid the need for cancellations or returns.
Contact Us
If you have any questions about our Return and Refund Policy, need assistance with a return or wish to check the status of a refund, please do not hesitate to reach out to our customer support team:
- Email: content@brewvex.shop
- Phone: 2624678389
- Mailing Address: Brewvex, 818 E 95th St, Cleveland, OH 44108, United States
Our goal is to make the return and refund process as simple and transparent as possible. We value your business and are committed to resolving any issues quickly and fairly. Thank you for shopping with Brewvex.